At www.swankthread.com, we are committed to providing you with a satisfying shopping experience. If you are not satisfied with the product you purchased, we provide a clear and simple return policy. Please apply for a return within a certain period of time after purchase according to the terms below.
1. Return Time
You have 30 days from the date you received the product to apply for a return. We will not accept return requests for orders older than 30 days. To ensure that the product is in good condition, please keep the product in its original packaging and unused state before returning it.
2. Return Conditions
The product must be unused, unopened, and in its original packaging and labels.
If there is any quality problem with the product, you can apply for a return and we will provide you with a full refund or replacement.
If the product does not meet your expectations or is returned for personal reasons, we will refund your payment according to the original payment method after receiving the return, and the shipping costs will be borne by you.
3. Return Process
Please contact us by email (shipping.logistics@swankthread.com) first to provide your order number, reason for return and relevant product information.
We will provide detailed return instructions and address according to your situation.
Once you receive the return authorization, please follow the instructions to return the product, ensuring that the packaging and condition of the product are intact.
4. Refunds
Once we receive the return and confirm that it is eligible for return, we will process the refund. Refunds will be refunded to the original payment method and will usually be available within 7 business days. Refunds do not include the original shipping costs paid, unless we have shipped the product incorrectly or the product quality is defective.
5. Return costs
If the return is due to product quality problems or shipping errors, we will cover the return shipping costs.
If the return is for personal reasons or dissatisfaction, you will be responsible for the return shipping costs.
6. Damaged or defective products
If the product you received is obviously damaged or defective, please contact our customer service team as soon as possible. We will provide a full refund or replacement of the product and cover the return costs. Please report such problems to us within 7 days of receiving the product.
7. Return address
The return address will be provided by us after the return application is approved. Please make sure that the returned goods meet the return conditions to avoid being unable to get a refund due to non-compliance.