At www.swankthread.com, we are committed to providing you with fast and safe shipping services.
Below are our specific policies regarding shipping, which are designed to help you better understand our shipping process, costs and related terms.
1. Shipping Range
We provide shipping services to customers worldwide. No matter which country or region you are in, you can shop through www.swankthread.com and choose the appropriate shipping method.
2. Shipping Costs
Shipping costs are determined by the weight of your order, the destination, and the shipping method you choose. The system will automatically calculate and display your shipping costs during checkout.
Standard Shipping: Available for most areas, usually takes 6 business days to deliver.
Expedited Shipping: If you need faster delivery, choose expedited shipping service, which usually takes 3 business days to deliver.
International Shipping: For international orders, the specific cost and delivery time depends on your destination, and it usually takes 16 business days to deliver.
3. Order Processing Time
Once we receive and confirm your order, we will process and arrange shipment within 3 business days.
In some special cases, such as during promotional periods or insufficient stock, order processing time may be delayed, but we will notify you in time via email.
4. Shipping methods
We work with several reliable logistics partners, including but not limited to:
Local shipping: Domestic orders are handled by local delivery companies.
International shipping: International orders are handled by international couriers (such as DHL, FedEx, etc.) to ensure reliable delivery worldwide.
5. Order tracking
Once your order is shipped, we will provide you with a tracking number and you can track the status of your package in real time on our logistics partner’s website.
We will notify you of the shipping status of your order and the estimated delivery time via email.
6. Duties and import taxes
For international orders, your package may be subject to customs duties or import taxes. All duties and taxes are paid by the recipient.
The amount of duties and taxes depends on the customs regulations of the destination country. We recommend that you understand the local customs policies and related fees before placing an order.
7. Damaged or lost packages
We ensure that the goods are properly packaged and protected during transportation. However, if your package is damaged or lost during shipping, please contact our customer service team in time (shipping.logistics@swankthread.com).
We will work with the shipping company to resolve the issue and provide you with a solution as much as possible. The specific situation may vary depending on the policies of the shipping partner.
8. Shipping Issues
If you encounter any problems during shipping, such as package delays or incorrect addresses, please contact our customer service team in time. We will do our best to help you solve the problem.
9. Incorrect Address
Before placing an order, please make sure to provide the correct shipping address. If you find that the address is incorrect, please contact our customer service team as soon as possible. We will do our best to modify the address, but we cannot guarantee that all changes will take effect in time.